Webdesign
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€ 12
Duration 1:00 Hr
This module will help the participants to be aware of the specifics of debt collection by telephone and will be able to use purposefully the advantages and overcome the disadvantages of this communication channel in accordance with the targets.
Suitable for: experts, team leaders, managers
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€ 12
Duration 1:00 Hr
After this module, the participants will start to perceive in a positive way the activities connected with debt collection and to position themselves adequately in the communication process with the debtors.
Suitable for: experts, team leaders, managers
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€ 38
Duration 4:00 Hr
At the end of the module the participants will be able to define a set of analytical skills and abilities, depending on the type of the debt and the profile of the debtor and to evaluate objectively the presenting of the candidate. They will also be able to introduce the company and the vacancy in a positive way and to select the most productive employee or associate.
Suitable for: experts, team leaders, managers
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€ 38
Duration 4:00 Hr
In this module the participants will learn how to prepare an effective performance evaluation, to conduct the performance evaluation with the use of motivation and professional development of the employees that are being evaluated. This way they will contribute to the improvement of their job performance and their behavior in correspondence with the company’s targets.
Suitable for: experts, team leaders, managers
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€ 36
Duration 3:00 Hr
This module will be useful for the participants due to the fact that they will learn quickly to analyze the staff turnover, to define whether the labor turnover bears a risk to the company, to identify the problematic areas and apply effective measures for their restriction.
Suitable for: experts, team leaders, managers
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€ 15
Duration 1:50 Hr
After the end of the module the participants will be able to delegate responsibility effectively by choosing the correct tasks, finding the right people and conducting the delegation process in a proper manner. They will be able to set the goals of their team by engaging everyone from the team with the realization of these tasks and thus develop the potential and skills of the employees.
Suitable for: experts, team leaders, managers
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€ 36
Duration 4:00 Hr
This module will teach the participants to use a wide range of instruments to increase the motivation of the team, together with concrete techniques for working with employees with diverse personality profiles. They will also have the opportunity to enrich their management skills and to heighten their work effectiveness.
Suitable for: experts, team leaders, managers
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€ 27
Duration 3:00 Hr
This module includes information that will help the participants recognize and analyze conflict situations by using maximally positive and constructive elements and develop successful strategies for management. The participants will learn to appraise the contribution of each team member to these strategies, to take the necessary measures and to cooperate for a speedy resolution of any problem.
Suitable for: experts, team leaders, managers
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€ 38
Duration 4:00 Hr
In the end of this module the participants will be capable of using available data in a manner that allows for current management of the results and applying an effective approach in order to achieve set goals.
Suitable for: experts, team leaders, managers
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€ 30
Duration 1:00 Hr
This module consists in the development of sustainable behavioral model in the participants by means of making calls with debtors from the real life. The calls are made together with a coach and when each conversation is over, both of them analyze the methods and techniques used for the debt collection process and in the end a feedback is given with the help of coaching methods and techniques.
Suitable for: experts, team leaders, managers
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How to build a training program?
In the description of each module, you will find detailed information. You can choose and add modules to your Workshop where you will see the total duration of the training and the standard price for a participant.
The next step is to send us your training program and request an offer so that you can benefit from our discounts.
Are there any available trainings?
You would like to choose from already “assembled” trainings? We can offer you to choose by yourself a standard trainig program from the Debt collection Academy where our experts will organize and conduct a training program.
Learn more ...
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Trainings 
