Webdesign

€ 28
Duration 3:00 Hr
Twenty operational models or what makes for a successful collector
During the conduct of this module, the participants will learn how to use an extensive instrumentation in their work with debtors in order to reach maximal effectiveness.
€ 23
Duration 2:30 Hr
Debt collection and stress management
After passing this module, the participants will be capable of recognizing the states of distress, they will be aware of the long-term effects of stress and will have at their disposal instruments that they will have the ability to use in order to control the emergence of stress.
Suitable for: professionals, managers, collectors
€ 28
Duration 3:00 Hr
Legal debt recovery
Within this module the participants will learn to discern which are the existing mechanisms for legal collection of company claims and choose a type of a proceeding, depending on the kind of debtor and assessing the required time, expenses and the advantages and disadvantages.
Suitable for: professionals, managers, collectors
€ 20
Duration 2:30 Hr
Creating a debt collection department or hiring a debt collection agency
The purpose of the module is the participants to be able to make an informed decision of the problem where to position the debt collection process and if the decision is to use the services of a debt collection agency - how to choose the most efficient agency.
Suitable for: professionals, experts and managers
€ 40
Duration 4:00 Hr
Process management of debt collection
In the end of this module, the participants will be able to model effective debt collection process and constantly improve the profitability by an application of the best practices in this field.
Suitable for: experts,team leaders, managers/span>
€ 40
Duration 1:00 Hr
Practical training with real debtors on the pitch
This module consists of development and formation of sustainable behavioral model in the participants by direct work with real debtors on the field. The visits are done together with an instructor and after the end of the visit, the methods and techniques for debt collection that have been used are discussed and feedback is received.
Suitable for: experts, team leaders, managers
€ 19
Duration 1:50 Hr
Active listening and feedback in debt collection
This module will teach the participants how to build a successful and thoroughgoing communication with debtors; they will have more opportunities for influencing the behavior of debtors as a way to increase the efficiency and improve the results.
Suitable for: experts, team leaders, managers
€ 25
Duration 2:50 Hr
Asking questions and extracting information from debtors
After the conduct of this module, the participants will have at their disposal a variety of concrete and practically applicable instruments for communication management; they will be able to fill in informational gaps in the communication process and build the most appropriate strategy for a proper communication with the debtor.
Suitable for: experts, team leaders, managers
€ 48
Duration 5:00 Hr
Dealing with conflicts during debt collection
This module will teach the participants how to recognize the conflicts during negotiations with debtors and manage effectively their own behavior in such situations by realizing their own reasons that cause irritation and contribution to conflict. They will also be capable of choosing the most suitable strategy for a successful outcome of the conflict while at the same time they will be able to handle and cease its escalation. The participants in the training will know how to act in a confident and calm manner in critical situations but meanwhile they will keep maintaining good partnership relations with the clients.
Suitable for: experts, team leaders, managers
€ 23
Duration 2:00 Hr
Types of debtors and the ways to communicate with them
In this module the participants will learn how to distinguish among the temperamental, intellectual and behavioral type of the debtor and to adapt their communication with the purpose of a maximally faster and agreeable attainment of a payment.
Suitable for: experts, team leaders, managers
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How to build a training program?

In the description of each module, you will find detailed information. You can choose and add modules to your Workshop where you will see the total duration of the training and the standard price for a participant.

The next step is to send us your training program and request an offer so that you can benefit from our discounts.

Are there any available trainings?

You would like to choose from already “assembled” trainings? We can offer you to choose by yourself a standard trainig program from the Debt collection Academy where our experts will organize and conduct a training program.


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King Rama IX on the banknote of 100 Thai Baht

Thai Baht

Bhumibol Adulyadej, crowned as King Rama IX in 1946, is not only one of the longest-reigning monarchs but he is also one of the richest ones. Despite the fact that the Thailand monarch is a constitutional monarch with limited authority, he uses his position of authority in order to resolve the conflicts among opposing parties, to convince these parties to make compromises in the interest of the peace and stability of the country. His portrait with a uniform of a General-in-chief is situated on all Thai banknotes in currency. The Thailand people regard him as a demigod and still harsh punishments are in force for insulting the monarch. In 2006, the Thailand court convicted for 10 years of jail a Swedish citizen who has sprayed a poster with the image of King Rama IX.