Home Trainings Trainings workshop Modules Practical work with real debtors on the telephone
Webdesign

Practical work with real debtors on the telephone

This module consists in the development of sustainable behavioral model in the participants by means of making calls with debtors from the real life. The calls are made together with a coach and when each conversation is over, both of them analyze the methods and techniques used for the debt collection process and in the end a feedback is given with the help of coaching methods and techniques.

Main topics are:

  • Information provision and training of conversation
  • Effective verbal communication
  • Structure of conversation, persuasion and overcoming objections of client
  • Negotiation of terms and commitments
  • Adequacy of the methods and techniques depending on the client
  • Overall impression of the conversation
Duration: 1:00 Hr
Price: € 30 Per participant

How to build a training program?

In the description of each module, you will find detailed information. You can choose and add modules to your Workshop where you will see the total duration of the training and the standard price for a participant.

The next step is to send us your training program and request an offer so that you can benefit from our discounts.

Are there any available trainings?

You would like to choose from already “assembled” trainings? We can offer you to choose by yourself a standard trainig program from the Debt collection Academy where our experts will organize and conduct a training program.


Learn more ...

Your workshop

0 Products € 0* Per participant
Go to cart
NOHAPPYFACES

Ismail Quemali 1844-1919 on the banknote of 50 Albanian lek

Albanian lek

The name of the Albanian currency is lek (in pl. lekë). They are introduced in 1926 and are named after Alexander the Great who has been often called Lekë in Albanian. On the banknote of 500 lekë is Ismail Quemali - the leader of the Albanian national movement and one of the founders of the contemporary Albanian state and its first Prime Minister. He has held many high positions in the administration of the Ottoman Empire before that and he has been known by his liberal views. His ideas for democratic reform have provoked a conflict with people of that time who are more conservative and he is sent to prison. Seven years later, he received an amnesty by the Ottoman Porte. Ismail Quemali is one of the authors of the Declaration of Independence of Albania and is part of the formation of the first Albanian government after more than 500 years of Turkish domination.