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Asking questions and extracting information from debtors

After the conduct of this module, the participants will have at their disposal a variety of concrete and practically applicable instruments for communication management; they will be able to fill in informational gaps in the communication process and build the most appropriate strategy for a proper communication with the debtor.

Main topics are:

  • Questions as a key factor in the communication with debtors;
  • Types of questions and how to use them;
  • Effective questioning during debt collection;
  • Models for questioning and influencing the debtors’ behavior.
Duration: 2:50 Hr
Price: € 25 Per participant

How to build a training program?

In the description of each module, you will find detailed information. You can choose and add modules to your Workshop where you will see the total duration of the training and the standard price for a participant.

The next step is to send us your training program and request an offer so that you can benefit from our discounts.

Are there any available trainings?

You would like to choose from already “assembled” trainings? We can offer you to choose by yourself a standard trainig program from the Debt collection Academy where our experts will organize and conduct a training program.


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Kazimierz Wielki/ King Casimir the Great 1310 – 1370 on the banknote of 50 Polish zloty

Polish zloty

One of the features of the Polish zloty is that the portraits on them are most often portraits of monarchs who have ruled the country between X and XVI century. On the banknote of 50 zloty is the portrait of King Casimir the Great who has made reforms and united the Polish state. Throughout his governance, the territory of Poland has doubled with the assistance of a number of annexations and accessions. Casimir has strengthened the state apparatus and has introduced a unitary monetary system by coining the so called Krakow groshes. With a Royal Decree in 1364 the Krakow University was established. This is one of the oldest and most prestigious universities up to this day.