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Effective communication with debtors

In this part of the training, the participants will get full understanding of the communication process in terms of interaction with debtors, acquiring and exercising the basic methods of effective verbal and non-verbal communication, detecting the rational and emotional messages of the counter party and learning how to adapt their own behavior and communicative model to the individual characteristics of the debtor.

Main topics are:

  • Communication as a process or what happens while we talk - principles of effective communication;
  • Verbal communication and speech models in debt collection;
  • Non-verbal communication during money talks;
  • Micro expressions or the emotions revealed by debtors;
  • Synchronization, leading and adapted communication during conversation with debtors.
Duration: 4:00 Hr
Price: € 36 Per participant

How to build a training program?

In the description of each module, you will find detailed information. You can choose and add modules to your Workshop where you will see the total duration of the training and the standard price for a participant.

The next step is to send us your training program and request an offer so that you can benefit from our discounts.

Are there any available trainings?

You would like to choose from already “assembled” trainings? We can offer you to choose by yourself a standard trainig program from the Debt collection Academy where our experts will organize and conduct a training program.


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NOHAPPYFACES

Sophie Taeuber-Arp 1889 -1943 on the banknote of 50 Swiss Francs

Swiss Francs

The Swiss Francs are remarkable with two major features (apart from their historic stability as currency): - all the portraits are positioned longitudinally on the banknote; - there has never been a portrait of an economist or politician on Swiss Francs. Sophie Taeuber-Arp is one of the few women who has had her portrait printed on banknotes. The Swiss artist and sculpturer, a representative of the movement Dadaism and one of the most notable abstract artists of the 20th century. Her creative work is characterized with synthesis of fine and applied art, combined with complex geometrical abstractions. On the back of the banknote is one of her most famous works - Dadaheads: a sculpture made by polychrome wood and wool, a portrait of her future husband. She has lived long years in Paris and today an enormous part of her works could be seen in the Museum of Modern Art in Chicago and in the Museum of Fine Art sin Houston.