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Effective communication with debtors

In this part of the training, the participants will get full understanding of the communication process in terms of interaction with debtors, acquiring and exercising the basic methods of effective verbal and non-verbal communication, detecting the rational and emotional messages of the counter party and learning how to adapt their own behavior and communicative model to the individual characteristics of the debtor.

Main topics are:

  • Communication as a process or what happens while we talk - principles of effective communication;
  • Verbal communication and speech models in debt collection;
  • Non-verbal communication during money talks;
  • Micro expressions or the emotions revealed by debtors;
  • Synchronization, leading and adapted communication during conversation with debtors.
Duration: 4:00 Hr
Price: € 36 Per participant

How to build a training program?

In the description of each module, you will find detailed information. You can choose and add modules to your Workshop where you will see the total duration of the training and the standard price for a participant.

The next step is to send us your training program and request an offer so that you can benefit from our discounts.

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You would like to choose from already “assembled” trainings? We can offer you to choose by yourself a standard trainig program from the Debt collection Academy where our experts will organize and conduct a training program.

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Jan Amos Komensky 1592 – 1670 on the banknote of 200 Czech Crown/koruna

Czech Crown

The researchers regard Jan Amos Komensky as a founder of contemporary pedagogy. He graduated in the University of Heidelberg. He has lived and worked in the Czech Republic, Poland and United Kingdome where he becomes the first president of Harvard University. Throughout his life he has written more than 40 pedagogical works and has created the world’s first illustrated textbook. His ideas are too innovative for that time so they were all realized three centuries later: the democratization of education, professional orientation of the 14-year-olds, material assistance for the poor students and education of the retarded. Nowadays, UNESCO awards with a medal the name of Komensky. This award is one of the most prestigious international honors in the field of educational technologies. Also The School Education program of the European Union for collaboration among schools is named after Comenius (the Latinized name of Komensky).